We appreciate your business and want to ensure you are satisfied with your purchase. This page sets out our policy as it related to the return or refund of products ordered on this website.

Our refund and returns policy lasts 30 days from the date you received your order.

Unopened Products

If you have had a change of heart, you can return unopened and unused items within 30 days of purchase for a refund. To be eligible for a return, your item must be returned to us unused and in the same condition that you received it and in the original packaging. The cost of return shipping is the responsibility of the customer. Should you wish to return an item, please request a return by emailing info@candiceluper.com, including your order number.

Opened Products

Regrettably, we cannot accept returns for opened or used items due to hygiene considerations.

Refund Process

Upon receipt and inspection of the unopened item in its original condition, we will process your refund and a credit will be applied to your original method of payment. Please note that original shipping charges are non-refundable.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately, and we will arrange for a replacement or refund.

We value your business and appreciate your understanding of our return policy.